Shipping Policy

Last updated: March 4, 2026

This Shipping Policy explains how TOUCHRISE (“we”, “us”, “our”), operated by NB INDUSTRY LIMITED, processes and ships orders placed on https://moniteur-touchrise.shop/.

If you have any questions, contact us at Contact@Touchrise.shop.

---

1) Order Processing Time

• Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

• During peak periods (promotions, holidays), processing may take longer.

Once your order is shipped, you will receive a shipping confirmation email with tracking details (when available).

---

2) Shipping Destinations

We ship to many countries internationally. Availability may vary depending on the destination and carrier restrictions.

If we cannot ship to your location, you will be notified during checkout or we will contact you to arrange a solution.

---

3) Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, and local delivery conditions.

Typical delivery estimates:

• France / EU: 5–12 business days

• United Kingdom: 6–14 business days

• United States / Canada: 7–15 business days

• International: 7–20 business days

Please note: these timeframes do not include processing time.

---

4) Shipping Fees

Shipping fees (if applicable) are calculated at checkout and shown before you confirm your purchase.

In some cases, promotions may offer free shipping. If free shipping applies, it will be clearly displayed at checkout.

---

5) Tracking Information

Tracking is provided when available depending on the shipping method and carrier.

If your tracking link does not update immediately, please allow 24–72 hours for the carrier to register the shipment.

---

6) Customs, Duties & Taxes

For international shipments, your order may be subject to customs duties, import taxes, and fees charged by your local authorities.

• These charges are not included in the product price or shipping fees unless explicitly stated.

• The customer is responsible for any customs duties, taxes, or import fees.

Customs processing can sometimes cause delays beyond our control.

---

7) Incorrect Address / Failed Delivery

Please ensure your shipping address is accurate and complete.

If a package is returned to us due to:

• an incorrect or incomplete address,

• failed delivery attempts,

• refusal of delivery,

we may offer reshipment (additional shipping fees may apply) or a refund according to our Return & Refund Policy.

---

8) Lost, Stolen, or Delayed Packages

Shipping delays can occur due to carrier issues, weather, customs, or other events outside our control.

If your order appears delayed or lost, please contact us at Contact@Touchrise.shop with your order number and we will assist you.

Once the package is confirmed as delivered by the carrier, we are not responsible for theft or loss after delivery. If needed, we recommend contacting your local carrier or authorities.

---

9) Damaged Packages

If your order arrives damaged:

• Take clear photos of the packaging and the item(s),

• Contact us within 48 hours of delivery at Contact@Touchrise.shop.

We will evaluate the issue and provide a solution such as a replacement or refund where applicable.

---

10) Contact Information

TOUCHRISE – Customer Support
Email: Contact@Touchrise.shop
Phone: +971 552741447

Operated by:
NB INDUSTRY LIMITED
Business Registration Number: 73161500
Address:
RM 9042, 9/F, BLK B CHUNG MEI CTR
15-17 HING YIP STREET
KWUN TONG, KLN
HONG KONG